GoldenCrown Privacy Policy

At Golden Crown, we respect your privacy and are fully committed to protecting your personal data whenever you use our services. This Privacy Policy explains how we collect, store, use and safeguard your information when you visit GoldenCrown Casino.com, register an account, deposit funds or play any of our games. Here at GoldenCrown, we process your data in accordance with applicable data protection laws, and by using our website you agree to the practices described below.

Who We Are

Our GoldenCrown Casino platform is owned and operated by Metlait SRL, a company registered in Costa Rica under registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, licence No. 0000064. Please note that Paysafe transactions on our site are processed by a third-party payment provider, Tronabriz Limited, which has its own data handling obligations for those specific transactions.

Information We Collect

When you create an account with us at Golden Crown Casino, we collect several categories of information necessary to provide our services, verify your identity and comply with our legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number and residential address.
• We gather identity verification documents, including government-issued photo ID and proof of address, particularly before processing any payout.
• We record financial information related to your deposits and withdrawals, including payment method details and transaction history.
• We track your gaming activity, including games played, wagers placed, wins, losses and bonus usage, to manage your account and improve our services.
• We collect technical data such as your IP address, device type, browser information and login timestamps for security purposes.
• We may collect communications you send us through live chat, email or our social channels, including X, Instagram, Telegram and WhatsApp.

How We Use Your Information

Our GoldenCrown team uses the information we collect for several legitimate purposes connected to running a secure and compliant online casino.

• We use your data to create, verify and manage your account.
• We process your data to facilitate deposits and withdrawals across our supported payment methods, including Visa, Mastercard, Interac, MiFinity, e-wallets, bank transfer and cryptocurrencies via CoinsPaid.
• We use your information to detect and prevent fraud, money laundering and unauthorized third-party deposits, which are confiscated and returned to the rightful owner.
• We use your gaming and transaction history to calculate loyalty Complimentary Points, cashback and bonus eligibility.
• We use your contact details to send service-related communications, and, where you have opted in, marketing offers, promotions and bonus codes.
• We use technical data to maintain the security, stability and performance of our desktop, mobile browser and downloadable app versions.

Identity Verification (KYC)

We at GoldenCrown may require identity verification before approving any payout. This can include a valid government-issued photo ID, proof of address and any further documents we request. If you provide false or incomplete KYC documents, we reserve the right to refuse the payout and terminate your account. If we cannot reach you by phone or email within two weeks of your withdrawal request, we will lock your account and cancel the withdrawal. For Bitcoin play, we require valid ID before you deposit or place any bets.

Legal Basis and Purpose of Processing

Our Golden Crown Casino processes your personal data on several legal grounds, including performance of our contract with you, compliance with our licensing and anti-money-laundering obligations, our legitimate business interests in preventing fraud and improving our services, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of any processing carried out before you withdrew it.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment processors and providers, such as Tronabriz Limited for Paysafe transactions and CoinsPaid for cryptocurrency transactions.
• Regulatory authorities, including the Tobique Gaming Commission, where required by law.
• Identity verification and fraud prevention service providers.
• Professional advisors, auditors and law enforcement agencies when legally required.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate GoldenCrown Casino.com efficiently, remember your preferences, keep you logged in securely and analyse how you interact with our GoldenCrown platform. You can manage cookie settings through your browser, although disabling certain cookies may affect the functionality of our website and app.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward as required by our licensing obligations, anti-money-laundering regulations and applicable statutory limitation periods. Financial and KYC records are typically retained for longer periods to satisfy our regulatory duties as a licensed operator.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction. Our GoldenCrown systems restrict access to personal data to employees and partners who need it to perform their duties, and we regularly review our security practices to keep pace with industry standards.

International Data Transfers

As we serve players across Australia, New Zealand, Canada and Germany, and operate from Costa Rica, your data may be transferred to and processed in countries outside your country of residence. Where we transfer data internationally, we take steps to ensure it receives an adequate level of protection consistent with this Privacy Policy.

Restricted Territories

We do not accept players from a number of restricted countries, including but not limited to Belgium, Brazil, the Netherlands, Poland, the United Kingdom, the United States and several others listed in our Terms and Conditions. If you access our services from a restricted territory, including through the use of a VPN to bypass geographic restrictions, we reserve the right to confiscate any winnings and terminate your account. VPN use to circumvent our geolocation checks is not permitted.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to honoring them wherever they apply. These rights may include:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data, subject to our legal and regulatory retention obligations.
• The right to object to or restrict certain processing, including direct marketing.
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable law.

Children's Privacy

Our GoldenCrown Casino services are intended strictly for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take steps to delete such data promptly.

Responsible Gaming and Data

We use certain account and transaction data to support responsible gaming tools, monitor deposit and withdrawal limits, and identify patterns that may indicate problem gambling behavior, including bonus abuse patterns such as unusually high bonus-to-deposit ratios across multiple deposits.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will notify you through our website or by other appropriate means. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data at Golden Crown Casino, please contact our support team, available 24/7 via live chat or email at support@GoldenCrown Casino.com. You can also reach us through our official social channels on X, Instagram, Telegram and WhatsApp. Our support team communicates in English, French and German.